- JumpCloud - The JumpCloud username is specified in the Username field of the User Details in the JumpCloud administrator console. Once created, it cannot be changed.
*IMPORTANT: In order for the JumpCloud account to take over an existing account on a system, the usernames must match.
- Mac - In Mac, the GUI typically shows the term 'username' next to what JumpCloud would consider the 'Full Name'. Here, the 'Account name' needs to match the JumpCloud account.
-To find the Account name, go to: System Preferences > Users & Groups > right-click the user > Advanced Options. The Account name is shown on this screen
-Or via shell
dscl . -list /Users | grep -Ev "^_.*|daemon|^com.apple|Guest|root|\/"
- Windows - In Windows, depending on the version, the GUI may not readily show the username of the account. Open a command prompt or PowerShell and run:
- Linux - In Linux, you can easily get a list of users in the shell.
$ cut -d: -f1 /etc/passwd
- JumpCloud Usernames must contain only valid Unix Characters (letters, numbers, or '_')
- System character restrictions
- Length (Windows is limited to 20 characters)
- Case - 'user' is not the same as 'USER' is not the same as 'User'
Generally, it's good practice to use a convention such as first initial/last name, first name/last name, or another convention where it is unlikely two users will have the same username. Once a convention is selected, then rename any users that are not in compliance.
Considerations when changing a username
- Application dependencies - if the application installation is dependent on the existing username, involve the software vendor for application specific issues in this scenario