For troubleshooting, it may be necessary to check, or change the status of the JumpCloud agent.

Mac
Windows
Linux
 

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Mac

To check or change the agent status on a Mac, run as root

[root@mymac ~]# launchctl list | grep jumpcloud
23392    -15    com.jumpcloud.darwin-agent

 
With process snapshot 

[root@mymac ~]# ps -fax | grep jumpcloud
    0 23392     1   0  6:06PM ??         0:00.01 /bin/bash ./jumpcloud-service.sh
    0 23398 23392   0  6:06PM ??         0:00.26 ./bin/jumpcloud-agent --conf=jcagent.conf

Launchctl will automatically try to start the service if it's loaded. If the service isn't running, make sure it's loaded

[root@mymac /opt/jc]# launchctl load /Library/LaunchDaemons/com.jumpcloud.darwin-agent.plist

To restart

[root@mymac /opt/jc]# launchctl stop com.jumpcloud.darwin-agent

To force a stop, unload the LaunchDaemon

[root@mymac ~]# launchctl unload /Library/LaunchDaemons/com.jumpcloud.darwin-agent.plist

Windows

To check or change the agent status in Windows, Run As Administrator

Via Command line:

Check state:  

C:\>sc query jumpcloud-agent

SERVICE_NAME: jumpcloud-agent
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

To start and stop

sc start jumpcloud-agent
sc stop jumpcloud-agent

Via GUI:

1. Go to the Services object within Computer Management or run services.msc
2. Scroll to service name 'JumpCloud Agent' and verify the value in the Status column 
3. In Extended view, use the Stop, Start or Restart links, or find the options on the right click menu

Linux

To check or change status in Linux, run as root (results truncated)

[root@host ~]# service jcagent status
● jcagent.service - JumpCloud Agent
   Loaded: loaded (/usr/lib/systemd/system/jcagent.service; enabled; vendor preset: disabled)
   Active: inactive (dead) since Thu 2016-09-01 13:27:16 MDT; 3h 26min ago
     Docs: http://support.jumpcloud.com/knowledgebase
 Main PID: 890 (code=exited, status=0/SUCCESS)

With process snapshot

[root@host ~]# ps -aufx | grep jumpcloud
root      2272  0.0  0.1   3840  1292 ?        Sl   13:27   0:00 /opt/jc/bin/agent-monitor -exec=/opt/jc/bin/jumpcloud-agent -conf=/opt/jc/jcagent.conf
root      2275  0.0  1.6 682980 16400 ?        Sl   13:27   0:03  \_ /opt/jc/bin/jumpcloud-agent -conf=/opt/jc/jcagent.conf

To start, stop and/or restart

service jcagent start
service jcagent stop
service jcagent restart

For newer systems with systemd, you may also use systemctl

systemctl status jcagent
systemctl start jcagent
systemctl stop jcagent
systemctl restart jcagent