Support Center

FAQs - Office 365 User Provisioning and Sync

Integration FAQs

Q: What is the method JumpCloud uses to connect to Office 365?

A: JumpCloud Utilizes OAuth2 to secure and persist its connection with Office 365 to perform our integration tasks. 

Q: When I deactivate my connection with Office 365 from JumpCloud, what happens to the user accounts in Office 365?

A: When the OAuth session is deactivated in JumpCloud, all users in Office 365 will remain ‘active’ and functioning. This is by design. Within JumpCloud, all User accounts will remain active as well when de-authorization with Office 365 occurs. Note that when de-authorization occurs, all selected members bound to Office 365 are un-selected. When and if the products are-reactivated, the admin will need to re-bind the users in the Office 365 Directory to re-establish the connection and ownership-control of the accounts in Office 365. 

Q: I currently use the Active Directory Bridge to import users from AD. Can I use JumpCloud's Office 365 User Provisioning at the same time?

A: While this was previously not a supported configuration, use of the Active Directory Bridge can now indeed be used when either Google Apps or Office 365 User Provisioning are enabled.

Q: Can JumpCloud allow an administrator to integrate with multiple Office 365 accounts?

A: At this time, only one Office 365 account can be integrated with JumpCloud. 

Q: Can my avatars uploaded in Google be migrated to JumpCloud?

A: At this time, JumpCloud can not import user profile pictures or avatars into JumpCloud's user accounts. 

Q: Does JumpCloud's Office 365 integration support with Office 365 from GoDaddy?

A: At this time, JumpCloud does not support integration with GoDaddy's implementation of Office 365.  This version has more limited management capabilities that requires SSO login with GoDaddy's services in order to operate appropriately.  Because of these requirements, we are inhibited from making changes to the identity with the integration.

Q: Can users with Office 365 multi-factor authentication be synchronized with the Office 365 integration?

A: Currently, multi-factor through Office 365 for users being synchronized with the Office 365 integration are not supported.  Users may still utilize JumpCloud's Multifactor options.

Q: I'm occasionally missing or experiencing email delay with Office 365 hosted Exchange, what may cause this?

A: Prior to 1 January 2013, generic MX records such as could be used for email.  After 15 July 2014, if they weren't updated, service disruption may be experienced.  See the Microsoft Communities article for more information.

Importation FAQs

Q: What happens during import when a user being imported from Office 365 has a ‘matching’ user in the JumpCloud Directory?

A: Upon import, you will see a failure for this user to import as the account with the same email already exists. 

Q: When I am importing users from Office 365, why do I see all the users in the import UI, including those I have already imported?

A: JumpCloud's Office 365 synchronization UI displays all of your Office 365 users regardless of whether they were previously imported. We will provide filtering mechanisms and improved workflow in the future. 

Q: Can I import Groups and have them create corresponding Groups within JumpCloud?

A: At this time, only user accounts are supported between JumpCloud and Office 365. 

Q: We have multiple JumpCloud Administrators using the Admin Console. Do they each need to log into Office 365 to do Import tasks? 

A: No. Once the Global Administrator credentials have been authenticated once, the connection to Office 365, regardless of Administrator, can perform importation and provisioning tasks. 


Provisioning FAQs

Q: Can I prevent the automated 'welcome' email from being sent to my employees when I bind them to Office 365?

A: While an admin can prevent a Welcome email from being delivered to the end user when creating the account, binding the user to Office 365 will send an email to the employee. We recommend educating the employee base first before adding them to Office 365.

Synchronization FAQs

Q: How can I suspend or "block sign-in access" an account in Office 365?

A: The administrator can unbind the user from the Office 365 in JumpCloud which will trigger the user in Office 365 to be set as "block sign-in." Re-binding the user will un-block the User in Office 365.  

Q: When I delete an account in Office 365, what occurs in JumpCloud?

A: The user remains unchanged in JumpCloud. If you wish to remove the user from JumpCloud, these actions must be performed manually in the JumpCloud console. PLEASE NOTE: Should the user need to be re-provisioned from JumpCloud to Office 365, Office 365 will often require up to 24 hours until they release the same email address to be re-used again. You may re-bind the user at that time to re-deploy the account back to Office 365.

Credentials FAQs

Q: Office 365 has very specific password requirements such as a min 8 to max 16 character length. Our JumpCloud password complexity settings, however, require passwords longer than 16 characters. How does JumpCloud handle this situation?

A: Unfortunately, the min 8 to max 16 character parameters are a hard requirement enforced by Microsoft. You can read this article for more specifics. Please note that JumpCloud password changes will not take affect on an Office 365 if less than 8 or greater than 16 characters and will result in error.

Q: How does JumpCloud’s Password Complexity work with Office 365?

A: JumpCloud's Password Complexity will govern the password being used to sign into Office 365 just as with any other resource the user is connected to. JumpCloud will not prevent a user from changing their password in their Office 365 account to a non-compliant password. JumpCloud in this case, however, will overwrite the non-compliant password in Office 365 with the compliant JumpCloud password.

Q: What happens when a JumpCloud user has their password expire due to JumpCloud’s password complexity requirements?

A: The user’s Office 365 account is suspended, blocking the user from accessing their account. Resetting the user’s password in JumpCloud will re-activate the user’s Office 365 account.

Q: Can an employee change their password within Office 365? 

A: The employee can change their password from Office 365's password change system however this will not update JumpCloud. JumpCloud’s version of the password will overwrite the modified one in Office 365 and will log the user out of the Office 365 session, enforcing the JumpCloud credentials to be input. 

Last Updated: Oct 25, 2017 03:01PM MDT

Related Articles
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found