Legacy RADIUS server IPs will be deprecated on Dec 17, 2018. Please see this KB for more info.

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Resetting forgotten or lost Passwords and MFA TOTP keys

If there are any issues with the following process, including adverse behavior in the form or not receiving a subsequent email, make sure to use a Supported Web Browser Type and Version.  

Users and Administrators will be prompted for an email address.  The password reset email will be sent to valid JumpCloud Administrators or Users.  Once the password is reset, the change will affect any service endpoints the user is bound to.

Accounts that require MFA to access a resource will also be provided with a new TOTP key during the password reset process, which for Users, must be reconfirmed to continue using MFA.  

Resetting an Administrator Password

1. Click Administrator Login at the top-right of https://console.jumpcloud.com/login 

2. Click the Reset Administrator Password link that will appear at the bottom-center after Step 1 

3. Enter the email address for your Administrator account in the Email field, and click Send Reset Request

Resetting a User Password

1. Click User Portal Login at the top-left of https://console.jumpcloud.com/login (should be selected by default; if Administrator Login is displayed centered above the login fields, you must follow Step 1)

2. Click the Reset User Password link that will appear at the bottom-center after Step 1 

3. Enter the email address for your User account in the Email field, and click Send Reset Request

Last Updated: Jun 12, 2018 02:32PM MDT

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