In some cases, users may attempt to access a corporate JumpCloud account without realizing that they are creating a separate account (later referred to as a "splinter" account) that is isolated from the corporate account that has separate billing and which maintains complete separation from the corporate account. This may be your goal, but in many cases, the goal is to have multiple JumpCloud administrators gain access to the same JumpCloud account.
This article is designed to help you work through the process of merging these separate accounts into a single account, and consists of two things:
- Moving the servers managed by JumpCloud to the corporate account.
- Moving the JumpCloud Administrators and Command Runner users to the corporate account.
Merging your ServersThe basic idea here is to remove the servers from the splinter account and add them to the primary account. To do so, see http://support.jumpcloud.com/customer/portal/articles/2443875--all-oses-moving-servers-from-one-account-to-another.
Merging your Administrator or Command Runner UsersBecause there is no provision in the JumpCloud UI for deleting an account, you'll need help from JumpCloud support to remove the existing accounts. Then, you'll be able to add those users to the primary account.
- To remove the users, send an email with the list of all the email accounts you wish to remove to: email@example.com
- Next, add the Administrators and/or Command Runner users to the primary account (see:https://support.jumpcloud.com/customer/portal/articles/2443927-managing-administrative-users)