Support Center

How to Join Multiple JumpCloud Accounts

When a user signs up for a new JumpCloud account at https://www.jumpcloud.com/signup, they create a standalone JumpCloud account which is isolated from all others.

In some cases, users may attempt to access a corporate JumpCloud account without realizing that they are creating a separate account (later referred to as a "splinter" account) that is isolated from the corporate account that has separate billing and which maintains complete separation from the corporate account. This may be your goal, but in many cases, the goal is to have multiple JumpCloud administrators gain access to the same JumpCloud account.

This article is designed to help you work through the process of merging these separate accounts into a single account, and consists of two things:
  1. Moving the servers managed by JumpCloud to the corporate account.
  2. Moving the JumpCloud Administrators and Command Runner users to the corporate account.

Merging your Servers

The basic idea here is to remove the servers from the splinter account and add them to the primary account. To do so, see http://support.jumpcloud.com/customer/portal/articles/2443875--all-oses-moving-servers-from-one-account-to-another.

Merging your Administrator or Command Runner Users

Because there is no provision in the JumpCloud UI for deleting an account, you'll need help from JumpCloud support to remove the existing accounts. Then, you'll be able to add those users to the primary account.
  1. To remove the users, send an email with the list of all the email accounts you wish to remove to: support@jumpcloud.com
  2. Next, add the Administrators and/or Command Runner users to the primary account (see:https://support.jumpcloud.com/customer/portal/articles/2443927-managing-administrative-users)
 

Last Updated: Jun 21, 2016 02:56PM MDT

Related Articles
31b11a79e2c94470a66430cfe6d3eecd@jumpcloud.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete