Legacy RADIUS server IPs will be deprecated on Dec 17, 2018. Please see this KB for more info.

Support Center

How to Enable Multifactor Authentication for the JumpCloud Admin

Prerequisite: Obtain an application to Generate TOTP Tokens. JumpCloud administrators do not require Token Validation.
If you have been locked out of your JumpCloud Administrator account after enabling MFA, you can perform a password reset at: Administrator Password Reset. During the password reset process, you will be asked to enroll in MFA and will be able to access your account.

Enable MFA for the Administrator

To enable multifactor authentication for the JumpCloud Administration console:
  1. Access the console at https://console.jumpcloud.com/ and log in with administrator credentials.
  2. Select the administrator email address in the upper right corner of the screen and go to "Administrators"
  3. In the Administrators window, select "Details" for the administrator to be changed.

  4. Select the checkbox: "Enable MultiFactor Authentication for Admin Login"´╗┐ and "Save Administrator"

  5. Important: In the "Administrators" list, select the admin just modified, and "Resend Email"

  6. Follow the reset steps in the email. Password reuse is allowed here. The admin will then be presented with the QR code and TOTP Key to add to the chosen TOTP token application chosen in the prerequisites.


Last Updated: Aug 17, 2018 08:04AM MDT

Related Articles
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found