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How to Enable Multifactor Authentication for the JumpCloud Admin

What is Two-Factor Authentication?

Two-factor authentication refers to the use of more than one "factor" to determine that you are who you say you are. For example, a user name and password would be one "factor", it's something you (and only you) should know. To increase security, you can add another factor, perhaps something you have, like your smartphone.

This way, even if someone learns your password, they still can't access your account without also gaining access to your smartphone. This greatly increases the overall security of accessing the service in question, and significantly reduces the likelihood that someone will be able to gain access to your account.

In the case of JumpCloud, we rely on your username and password, and we support the use of the Google Authenticator app, available for Android, iOS, and Windows phones for use as a "soft-token" to provide your second factor. Once you link your Google Authenticator app to your JumpCloud account, you are protected by two-factor authentication.

How to Set It Up

To enable two-factor authentication for the JumpCloud Administration console:
  1. As an Administrator, login to your JumpCloud account normally by pointing your browser to
  2. Click on your email address in the upper right corner of the screen and go to "Administrators.."
  3. Once in the Administrators window, select the user for which you want to enable two-factor authentication, and click "Details"
  4. Click the checkbox: "Enable MultiFactor Authentication for Admin Login"´╗┐ and click "Save Administrator"
  5. Back in the "Administrators" pop up, select the user you just modified, and click, "Resend Email"
  6. When the user receives the email to reset the password, follow the process (you can use the same password you had originally), and associate your Google Authenticator with your account.
Once that's done, login with your email and password, and the system will prompt you for a one-time password from your Google Authenticator app.

To set up your one-time password with Google Authenticator, please see

Last Updated: Aug 04, 2016 11:14AM MDT

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