Support Center

Billing, Charges, Invoices

How do I Add a Credit Card for Billing?

Any JumpCloud Administrative user with billing access (more information below) may enter in credit card information into JumpCloud at any time:

1) Navigate to Payments from the top-right drop-down menu

2) Enter in the appropriate billing location information, as well as a valid credit card and click Save Payment Info

How am I Billed?

JumpCloud charges your credit card around the first of each month for the maximum number of users (defined as the list that appears in the Users tab, less 10 free) that you had in JumpCloud within the prior month.

Billing Administrator Role

In JumpCloud, Administrative users (users who have access to the JumpCloud console) can only access billing information (right now giving them the ability to update the credit card on file with JumpCloud) if they have "With Billing" access. That is, an "Administrator With Billing" or a "Command Runner With Billing" may change the credit card on file.

Any billing requests will only be responded to this address, to ensure the privacy of your billing information.

You must always have at least one billing user, but you can have as many as you like on your account.

How Do I Get a Copy of my Invoice?

You can request a copy of your invoice at any time by having a billing user email to request an invoice report.

How can I Setup a Billing-Only User?

There is no specific billing-only user, yet, but there is a way to obtain the same capability. To do so, create a Command Runner user with Billing access, but do not grant them access to execute any Commands.

Here's how to do that, go to your email menu in the upper right corner of the JumpCloud console:

1) Navigate to Administrators from the top-right drop-down menu

2) Click "+ Create Admin"

3) Finally, create a "Command Runner with Billing" access:

That user will receive an email that will let them set up their password. They may then control the credit card on the JumpCloud account.

Note: By default this new Command Runner With Billing user will be unable to execute any commands. If an Administrator adds this user to a command, they would then be able to execute that command. 

Last Updated: Dec 04, 2018 03:45PM MST

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