Support Center

Getting Started

Welcome to JumpCloud®!

This Getting Started resource page will serve as a launch point for you to discover our technical reference materials for each of JumpCloud’s features to accelerate your learning and success using the product. There are also other helpful resources available to you during the course of your evaluation of JumpCloud discussed below. 

Getting Started Articles - Admins

Our extensive list of Getting Started articles are designed for JumpCloud admins to familiarize themselves with each of the features of our Directory-as-a-Service. Some of the most frequently accessed topics covered:

Getting Started: Users
Getting Started: Systems
Getting Started: Groups
Getting Started: RADIUS
Getting Started: Single Sign On (SSO)
Getting Started: LDAP
Getting Started: Office 365 Integration
Getting Started: G Suite Integration

Getting Started - Users

The following articles will answer questions commonly asked by your general staff on what JumpCloud is as their identity management provider:

Getting Started: User Portal
JumpCloud FAQ for Employees 

Video Tutorials and Demonstrations

JumpCloud offers a wide range of content from technical video tutorials to topical industry content to deepen your knowledge of our product and the industry at large. Get started here with these links:

JumpCloud’s YouTube Channel
JumpCloud Content Resources

Getting Support

The following resources will provide guidance on JumpCloud’s Technical Support and Customer Success interfaces and general policies on access the help you need from our staff:

JumpCloud General Support Policies
JumpCloud Service Status Page and Notifications

Last Updated: Aug 24, 2018 09:31AM MDT

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