Support Center

Getting Started: Logging In To JumpCloud

There are two types of users in JumpCloud:
  • Administrators: This user type encompasses all administrator roles, including Command Runners. Administrators have control over managing the directory. They can't be connected to resources and don't count as billable users. The administrator email address must be unique in JumpClouda single email address can't be reused across multiple organizations.
  • Users: Users are managed by JumpCloud administrators and can be connected to JumpCloud managed resources. A user counts as a billable user. Like an admin, the email address must be unique in JumpCloud. Users access their SSO applications and perform account management tasks with the JumpCloud User Portal
Both types of users log in to JumpCloud at https://console.jumpcloud.com/login using the following workflows:  

User Login


To log in as a user:
  1. Using a Supported Web Browser Type and Version, go to https://console.jumpcloud.com/login.
  2. If you are viewing the Administrator Portal Login, click the User Portal Login link.


     
  3. Enter your company email address and password, then click User Login.

     


Administrator Login


To log in as an administrator:
  1. Using a Supported Web Browser Type and Version, go to https://console.jumpcloud.com/login.
  2. If you are viewing the User Portal Login, click the Administrator Login link.


     
  3. Enter your administrator email address and password, then click Administrator Login.
  4. Alternatively, use the Sign in with Google option. If your Google email address is not a registered administrator, a new organization is created.
     


Password Reset


For information on how to reset a user or administrator password, see Resetting Forgotten or Lost Passwords and MFA TOTP Keys.

 
 

Last Updated: Mar 19, 2019 01:28PM MDT

Related Articles
31b11a79e2c94470a66430cfe6d3eecd@jumpcloud.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete