- —a single email address can't be reused across multiple organizations. This user type encompasses all administrator roles, including Command Runners. Administrators have control over managing the directory. They can't be connected to resources and don't count as billable users. The administrator email address must be unique in JumpCloud
- Users: Users are managed by JumpCloud administrators and can be connected to JumpCloud managed resources. A user counts as a billable user. Like an admin, the email address must be unique in JumpCloud. Users access their SSO applications and perform account management tasks with the JumpCloud User Portal.
To log in as a user:
To log in as an administrator:
- Using a Supported Web Browser Type and Version, go to https://console.jumpcloud.com/login.
For information on how to reset a user or administrator password, see Resetting Forgotten or Lost Passwords and MFA TOTP Keys.