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Unable to add an additional administrator "The email admin@yourdomain has already been registered."

Symptoms

When adding a new Administrator to the JumpCloud Portal, the action results in an error "The email admin@yourdomain has already been registered."



Cause

The email address has already been used to register an administrator account in an organization within JumpCloud, not necessarily the organization displaying the notification.

Solution

Access to the organization containing the account is necessary. Log in as an administrator with the account that has already been registered. If the password is unknown, follow the password reset workflow

To immediately have the ability to add the account to another organization, change the email address of the account where it currently resides or delete it entirely

If the organization where it currently resides was created in error or is otherwise no longer used, contact us to process the organization for removal.
 

Last Updated: May 14, 2019 08:49AM MDT

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