Support Center

New User FAQ

What is JumpCloud and what does it do?
Where do I access JumpCloud?
How do I use the JumpCloud User Portal?
What do JumpCloud identities connect to?
Can I reset my own password?
How can JumpCloud help me generate strong passwords?
How does JumpCloud help secure my identity?
What browsers are currently supported to access my User Portal?
 

What is JumpCloud and what does it do?

JumpCloud is an identity management service. Our product enables you to manage one core username and password to access all of the resources your company has you connected to….your workstation or laptop, servers, your applications, your wireless connections and more.
 

Read more.

 

Where do I access JumpCloud?

Your JumpCloud account can be accessed through the JumpCloud User Portal. The portal is located at https://console.jumpcloud.com. On the login screen, you will select the “User” path, while your admins will naturally select “Administrator” to enter their administrator console.
 

Read more.

 

How do I use the JumpCloud User Portal?

The User Portal is where you will manage your JumpCloud account and personal information. The Portal allows you to manage your identity yourself, without the need to submit tickets to your helpdesk. As an example, you can manage your own password and update your name and contact information. If you are a technical employee such as a sysadmin, you can even manage your SSH keys directly from your Portal.

 

What do JumpCloud identities connect to?

JumpCloud’s purpose is to securely connect you to the resources you need. So, we’re connecting you to lots of things you use every day to get your job done. We connect your identity to your laptop, the Wifi in your office, your Google or Office 365 accounts and lots of other services that require an identity to login. Contact your JumpCloud Administrator for what specific services your JumpCloud identity is being used for.

 

Can I reset my own password? If so, where do I do that?

Indeed you may set your own password! No more help desk tickets to help unlock your account! You may visit your User Portal (https://console.jumpcloud.com) at any time to update your password. Updating your password will nearly instantly sync all the services bound to your identity...your laptop, your applications and more. You may not, however, update passwords from connected services (e.g. your laptop, Google Apps, Office 365, etc) and expect it to update JumpCloud. The reason for this is due to security and the strong password encryption JumpCloud performs when updating the connected services’ passwords with our encrypted version of your password.
 

Read more.

 

How can JumpCloud help me generate strong passwords?

Your administrator may leverage settings in the JumpCloud Admin Console to dictate the strength and complexity of the passwords you must create. These could include complexity settings such as including capitals, numerics and special characters in addition to the length of time you may use a password before it must be updated. The JumpCloud platform will send you emails automatically to remind you of forthcoming dates you must change your password.
 

Read more.

 

How does JumpCloud help secure my identity?

JumpCloud takes security extremely seriously as it is our business at the end of the day. Note that the JumpCloud platform never sees or stores the actual passwords you create locally. We are transporting and storing what are called ‘hashes’ created with extremely complex encryption algorithms.

The platform also offers utilities to help you more deeply secure your own identity. For example, your administrator may require you to create complex passwords with special characters and numbers and our platform will validate and help ensure you are following those standards when creating or updating your password. Further, you may set up “multi-factor authentication” (often called ‘MFA’ or ‘2FA’) for your User Portal or even your laptop (Mac supported at this time). This adds an additional ‘one time password’ generated from something you have (the second factor) which is your mobile phone. An app installed on your mobile device generates the password which you’ll enter in along with your second factor (something you know), which is your normal password.  
 

Read more.
 

What browsers are currently supported to access my User Portal?

Currently Chrome, Firefox, and Safari are supported. Javascript and cookies must be enabled.  Third party plugins can occasionally cause issues, try a private browsing window if you’re having any issues.
 

Read more.

 

Last Updated: Nov 30, 2016 09:21AM MST

Related Articles
31b11a79e2c94470a66430cfe6d3eecd@jumpcloud.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete