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Support Center

Requesting Features in JumpCloud

Want to request a feature? Have an idea for the product? You can request features and give us your ideas from the following places in the JumpCloud Admin Portal:

Learn more in this KB:

To request features from your JumpCloud account menu:
  1. Log in to the JumpCloud Admin Portal: https://console.jumpcloud.com.
  2. Click your email address, then select Submit an Idea.
  3. Fill out the Submit Your Idea modal.

To request features from the Support page:

  1. Log in to the JumpCloud Admin Portal: https://console.jumpcloud.com.
  2. Go to Support.
  3. Click submit an idea.
  4. Fill out the Submit Your Idea modal

Filling Out the Submit Your Idea Modal

Try to give us as much detail as you can about your idea.

  • What’s your current pain point?
    Tell us about an issue you’re having with the product. 
  • What do you have in mind to solve it?
    Tell us about any ideas you have for ways we can fix this issue.
  • How important would the feature be to you?
    Tell us how significant it is that we solve this issue for you; you can choose nice-to-have, important, or critical

Keep in mind that each field on the Submit Your Idea modal is required to request a feature. 

What to Expect After You Submit an Idea

When you submit an idea, it goes directly to our Product Management team for review. We get lots of great ideas and unfortunately can’t respond to all of them; however, we do look at all submitted ideas.

If we have any initial questions, a member of our team will contact you via email to learn more.

Otherwise, we’ll categorize your idea with feedback we’ve received from other customers and save it for when we start investigating your need as part of our roadmap. That way, you’ll be on our short list of customers to connect with when we start investigating the need, defining solutions, or developing early access features that might meet your needs.

If you need an immediate response, or if you require someone to help you work through an issue, it’s probably best to contact JumpCloud Support.


Last Updated: Sep 03, 2019 11:25AM MDT

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