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Single Sign On (SSO) with Adobe Captivate Prime

PREREQUISITES: In order to successfully complete the integration between JumpCloud and Adobe Captivate Prime, you must have an administrator account in Adobe.


Note 1: The JumpCloud administrator performing the integrations will only configure SSO for the IdP, or JumpCloud. After JumpCloud is configured, the administrator will send the IdP configuration details to Adobe Captivate Prime. Adobe will configure the SAML 2.0 connection and contact the account administrator.

Note 2: We assume the JumpCloud administrator performing the integrations will understand the process of generating private keys in addition to public certificates. As an example for generating signed certificates on Linux, see below. Please refer to other guidance for generating keys on other operating systems.

Create a private key: 

  • openssl genrsa -out private.pem 2048

Creating a public certificate for that private key: 

  • openssl req -new -x509 -key private.pem -out cert.pem -days 1095

Step 1 of 2: Configure JumpCloud SSO for Adobe Captivate Prime

  1. Log into the JumpCloud Admin UI at
  2. Click on the Applications link in the sidenav
  3. Click on the green + icon in the upper left corner and find Adobe Captivate Prime in the list
  4. Click configure
  5. In the IdP Entity ID field, enter (replace YOUR_DOMAIN with your company’s unique domain)
  6. Click Upload Private Key and upload your private key (see Note 2 above)
  7. Click Upload IdP Certificate and upload your public certificate (see Note 2 above)
  8. In the field terminating the IdP URL, either leave the default value or enter a plaintext string unique to this connector. The value you enter here is relevant to restricting access to this application within JumpCloud (see Note on Tagging below).
  9. (Optional) In the Display Label field, enter a label that will appear beside the Adobe Captivate Prime logo within the JumpCloud console to guide administrators and users to the connection you have configured
  10. Click Activate
  11. Click export metadata for Adobe Captivate Prime on the right-hand side of the page
Step 2 of 2: Provide IdP Configuration Details to Adobe Captivate Prime
  1. Contact the Adobe Customer Care team and request that SAML single sign-on be enabled for your Adobe Captivate Prime account
  2. Attach the JumpCloud metadata file you downloaded to your email
To test your single sign-on configuration:

(IdP-Initiated Flow)

  • Log into the JumpCloud User Console
  • Click on the Adobe Captivate Prime icon
  • You should automatically be logged in to Adobe Captivate Prime

(SP-Initiated Flow)

  • In your Web browser, navigate to your Adobe Captivate Prime instance (ex:
  • Click Log In
  • If necessary, log into the JumpCloud User Console as the appropriate user
  • You should automatically be logged in to Adobe Captivate Prime

Note on Tagging: To restrict access to a smaller group of users:

The value terminating the IdP URL (which the administrator sets during configuration) will also serve as part of the Tag name for this SSO connection. To restrict access, create a new Tag and name it SSO- followed by the value chosen to terminate the IdP URL.

EX: If the entire IdP URL is, then create a Tag named SSO-ServiceProvider1234 to restrict access to this connection.

Add users to this Tag who should be given access to Adobe Captivate Prime (through this configuration only) via SSO. Any other users who are not in this tag will be denied access. If a Tag to explicitly grant access does not exist, all users in your organization will be authorized to access Adobe Captivate Prime through this connection.​


Last Updated: Oct 31, 2016 03:08PM MDT

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