Support Center

Unable to add an additional user "username has already been registered"

Symptoms

When adding a new system user in the JumpCloud console, the action results in an error "username has already been registered".



Cause

The email address has already been used to register a system user account in an organization within JumpCloud, not necessarily the organization displaying the notification.

Solution

Access to the organization containing the account is necessary, if the password is unknown, follow the password reset workflow. If the organization containing the account is unknown, it is highly recommended to check with any users in your company that may have created a secondary organization and added the records in question. If the owning organization cannot be found, contact us to begin the process to reconcile the conflict.  

To immediately have the ability to add the user to another organization, change the email address in the account where it currently resides or delete it entirely.

If the organization where it currently resides was created in error or is otherwise no longer used, contact us to process the organization for removal.
 

Last Updated: Oct 24, 2016 10:48AM MDT

Related Articles
31b11a79e2c94470a66430cfe6d3eecd@jumpcloud.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete