Use this page to troubleshoot common SAML errors and connection issues. This will continue to be updated as we discover new solutions to SAML-related issues.
NOTE: If you consistently receive errors or have issues using cert/key pairs generated using the Windows implementation of OpenSSL, try using the OpenSSL implementation within a Linux VM instead.
|'Could not connect to SAML Engine'||Most commonly occurs when the certificate and key pairs encountered an error during generation.||Regenerate the certificate and key pairs.|
|'unable to decode base64 string: invalid characters encountered in base64 data'||Also occurs when using corrupted certificate and key pairs.||Regenerate the certificate and key pairs.|