Legacy RADIUS server IPs will be deprecated on Dec 1, 2018. Please see this KB for more info.

Support Center

SAML SSO Troubleshooting

Use this page to troubleshoot common SAML errors and connection issues. This will continue to be updated as we discover new solutions to SAML-related issues.

NOTE: If you consistently receive errors or have issues using cert/key pairs generated using the Windows implementation of OpenSSL, try using the OpenSSL implementation within a Linux VM instead.

Error Description Solution
'Could not connect to SAML Engine' Most commonly occurs when the certificate and key pairs encountered an error during generation. Regenerate the certificate and key pairs.
'unable to decode base64 string: invalid characters encountered in base64 data' Also occurs when using corrupted certificate and key pairs. Regenerate the certificate and key pairs.


Last Updated: Sep 05, 2018 05:02PM MDT

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