Use this page to troubleshoot common SAML errors and connection issues. This will continue to be updated as we discover new solutions to SAML-related issues.
NOTE: If you consistently receive errors or have issues using cert/key pairs generated using the Windows implementation of OpenSSL, try using the OpenSSL implementation within a Linux VM instead.
|'Could not connect to SAML Engine'||Most commonly occurs when the certificate and key pairs encountered an error during generation.||Regenerate the certificate and key pairs.|
|'unable to decode base64 string: invalid characters encountered in base64 data'||Also occurs when using corrupted certificate and key pairs.||Regenerate the certificate and key pairs.|
|"JumpCloud could not connect to your application. If this problem persists, please alert your administrator."||Most commonly occurs from corrupted key pairs. If re-generating the key pairs don't work, there may be a mismatch in values between the settings in JumpCloud and the SAML app.||Regenerate the certificate and key pairs.|