Support Center

April 2019

Feature Releases

  • Text for the New User panel's Specify Initial Password option has been updated to clarify whether a welcome email is sent when an admin specifies an initial password for a new user.
  • The Users list Select all functionality now properly respects Filter by results.

  • When admins attempt to delete selected users in the Admin Portal, the Bulk Delete modal now shows the number of users that are eligible and ineligible for deletion.
  • Admins who sign up for a new free account receive an email to verify their account. When they click the Verify Account button, they'll see a screen that tells them we're verifying their account. If we're able to verify their account, they're automatically logged in to the Admin Portal.
  • Fixed an issue where systems with Windows FDE and multiple keys didn't return the recovery key.
  • Fixed an issue where FileVault encrypted drives showed the wrong encryption status.

New Feature:


  • Resolved an issue that could lead to inconsistent application of policies on a system.
  • Resolved an issue where multiple clicks of add organization in the Multi-Tenant Portal created multiple new organizations.
  • Improved performance on actions performed in the Directories panel.
  • Resolved an issue where a user's FileVault password wasn't syncing properly with the user's standard password.
  • Improved API filter functionality on certain v2 API endpoints.
  • Users are now prompted to confirm their current password when they reset it in the User Portal.
  • Resetting Your JumpCloud Password for Windows Users
  • Resetting Your JumpCloud Password for Mac Users


Last Updated: Apr 18, 2019 02:32PM MDT

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