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Password reset using alternate verification method

Dale Christian Oct 24, 2017 02:01PM MDT

Since JumpCloud manages our Office 365 accounts, if a user forgets their password they can't get to their inbox to click the JumpCloud verification link after requesting a password reset. That means they have to contact an admin to reset it for them. We would like JumpCloud to offer alternate secure methods of user verification for self-service password reset.

For example, Office 365 (through Azure AD) allows users to store and verify a mobile phone and a personal email on their account which can be used to reset a forgotten password. Can JC do something similar?

Please do not use personal questions, which are not a secure method of verification.

Up 47 rated Down
Robert Orbash Nov 02, 2017 05:02PM MDT JumpCloud Agent

Hey Dale,

Thank you for submitting your feature request; we will evaluate this for possible inclusion in the future with JumpCloud!

Please feel free to browse our other feature requests and upvote the ones you’d like to see added as well.


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