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Integrate with BlueJeans

Use JumpCloud SAML Single Sign On (SSO) to give your users convenient but secure access to all their web applications with a single set of credentials. Automatically provision, update and deprovision users and groups in BlueJeans from JumpCloud using the Identity Management (SCIM) integration. Leverage this integration to centralize user lifecycle, user identity, and group management in JumpCloud for BlueJeans. Save time and avoid mistakes, as well as potential security risks, related to manually creating users.

Read this article to learn how to integrate with BlueJeans. 

Prerequisites

  • A JumpCloud administrator account.
  • A BlueJeans user account with rights to edit SAML configuration

Important Considerations for SCIM

  • If you need to update the SCIM token key, you must deactivate the IdM integration, update the token key, and then reactivate the integration.
  • Bluejeans does not allow userNames that exceed 30 characters.
  • Bluejeans supports password synchronization.
  • A maximum of 250 user recoding can be transferred during de-provisioning.If recordings are greater than 250, this process fails and leads to the failure of the de-provision request.

Attribute Considerations

  • A default set of attributes are managed for users. See the Attribute Mappings section for more details.
  • The following attributes are not supported by JumpCloud:
    • bjnUserName
    • timezone

Creating a new JumpCloud Application Integration

  1. Log in to the JumpCloud Admin Portal.
  2. Navigate to USER AUTHENTICATION > SSO Applications.
  3. Click + Add New Application.
  4. Type the name of the application in the Search field and select it.
  5. Click Next.
  6. In the Display Label, type your name for the application. Optionally, you can enter a Description, adjust the User Portal Image and choose to hide or Show in User Portal.

Note:

If this is a Bookmark Application, enter your sign-in URL in the Bookmark URL field.

  1. Optionally, expand Advanced Settings to specify a value for the SSO IdP URL. If no value is entered, it will default to https://sso.jumpcloud.com/saml2/<applicationname>.

Warning:

The SSO IdP URL is not editable after the application is created. You will have to delete and recreate the connector if you need to edit this field at a later time.

  1. Click Save Application.
  2. If successful, click:
    • Configure Application and go to the next section
    • Close to configure your new application at a later time

Configuring the SSO Integration

To configure JumpCloud

  1. Create a new application or select it from the Configured Applications list.
  2. Select the SSO tab.
  3. Add or change any attributes.
  4. Click save.

Download the certificate

  1. Find your application in the Configured Applications list and click anywhere in the row to reopen its configuration window.
  2. Select the SSO tab and click IDP Certificate Valid > Download certificate.

Tip:

The certificate.pem will download to your local Downloads folder.

To configure BlueJeans

  1. Sign in to BlueJeans.
  2. Navigate to ADMIN > SECURITY.
  3. Select SAML Single Sign On button.
  4. Select Enable automatic provisioning.
  5. In Certificate Path, click CHOOSE FILE to locate and upload the certificate from the previous section.
  6. Enter the following information:
    • Login URL – copy and paste the JumpCloud IDP URL.
    • Password Change URL – enter https://console.jumpcloud.com/userconsole.
    • Logout URL – enter https://console.jumpcloud.com/userconsole.
    • Fill in the User ID and Email fields with the correct information for your organization.
    • RelayState – copy this value.
  7. Click Save Changes.

Note:

If the User ID field is not visible, uncheck Pick User ID from <saml2:NameID> element. 

To configure JumpCloud 2

  1. Navigate to USER AUTHENTICATION > SSO Applications.
  2. Select BlueJeans from the Configured Applications list.
  3. Select the SSO tab.
  4. In the Target URL field, paste the Relay State value copied from the previous section.

Authorizing User SSO Access

Users are implicitly denied access to applications. After you connect an application to JumpCloud, you need to authorize user access to that application. You can authorize user access from the Application Configuration panel or from the Groups Configuration panel. 

To authorize user access from the Application Configuration panel

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications, then select the application to which you want to authorize user access.
  3. Select the User Groups tab. If you need to create a new group of users, see Get Started: User Groups.
  4. Select the check box next to the group of users you want to give access.
  5. Click save. 

To learn how to authorize user access from the Groups Configuration panel, see Authorize Users to an SSO Application.

Validating SSO authentication workflow(s)

IdP Initiated

  • Access the JumpCloud User Console.
  • Select the application’s tile.
  • The application will launch and login the user.

SP Initiated

  • Navigate to your Service Provider application URL.
  • You will be redirected to log in to the JumpCloud User Portal.
  • The browser will be redirected back to the application and be automatically logged in.

Configuring the Identity Management Integration

To configure BlueJeans

  1. Login to BlueJeans admin console.
  2. Navigate to Group Settings > Security.
  3. Select Single Sign On and Configure Now.
  4. In the Provision & Integration window, select Create and manage user accounts through IDP and then GENERATE TOKEN.
  5. Copy and save the Token.

To configure JumpCloud

  1. Select BlueJeans from the Configured Applications list.
  2. Select the Identity Management tab and click Configure.
  3. In the Token Key field, paste the API Token generated in the previous section.
  4. Click Activate.
  5. If successful, click save.
  6. You will receive a confirmation that the Identity Management integration has been successfully verified.

Attribute Mappings

The following table lists attributes that JumpCloud sends to the application. See Attribute Considerations for more information regarding attribute mapping considerations. 

Learn about JumpCloud Properties and how they work with system users in our API. 

BlueJeans User Attributes

JumpCloud Property JumpCloud UI SCIM v2 Mapping Bluejeans Value
username Username userName Username
employeeIdentifier Employee ID externalId USER ID
active Status active Status
firstname First Name name.givenName FirstName
lastname Last Name name.familyName LastName
email Company Email emails: value Email
jobTitle Job Title jobTitle Title
phoneNumbers.value Work Phone phoneNumbers.value Phone

Importing Users

This functionality is helpful if users have already been created in the application but have not been created in JumpCloud.

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application and click to open its configuration panel. 
  4. Select the Identity Management tab.
  5. Click manual import.
  6. Select the users you want to create in JumpCloud from the application from the list of users that appear. Users in the list have two import statuses:
    • New – user has not been imported.
    • Imported – user has been imported and has an account in JumpCloud.

Tip: Try using the New Users-only filter when selecting users to import. This will move all of your new users to the top of the list, making them easier to identify and select.

  1. Click import.
    • If you are importing less than 100 users, your import results will display in real time and you can continue onboarding your users. 
    • If you have more than 100 users being imported, JumpCloud will send you an email when your import is complete.
  1. You can now connect and grant users access to all their JumpCloud resources. Learn more in the Authorize Users to an Application and Connecting Users to Resources articles.

Warning: Imported users must be members of a user group bound to an application for JumpCloud to manage their identity in, and access to, the application.

SCIM Directory Insights Events

The following Directory Insights (DI) events provide visibility into failures and detailed information about the user and group data being added or updated from HR or other external solutions to JumpCloud.

Note:

Customers with no package or the Device Management Package will need to add the Directory Insights à la carte option. Directory Insights is included in all other packages.

SCIM DI Integration Events

Event Name Event Description
idm_integration_activate Logged when an IT admin attempts to activated new SCIM Identity Management integration.
idm_integration_update Logged when an IT admin attempts to update a configured and activated SCIM Identity Management integration.
idm_integration_reauth Logged when an IT admin attempts to change the credentials for an activated SCIM Identity Management integration.
idm_integration_delete Logged when an IT admin attempts to deactivate an activated SCIM Identity Management integration.

SCIM DI User Events

Event Name Event Description
user_create_provision Logged when JumpCloud tries to create a new user in service provider application.
user_update_provision Logged when JumpCloud tries to update an existing user in service provider application.
user_deprovision Logged when JumpCloud tries to change an existing user to inactive in the service provider application.
user_delete_provision Logged when JumpCloud tries to delete an existing user in service provider application.
user_lookup_provision Logged when JumpCloud encounters an issue when trying to lookup a user to determine if the user needs to be created or updated.

If SCIM Groups are supported:

SCIM DI Group Events

Event Name Event Description
group_create_provision Logged when JumpCloud tries to create a new group in service provider application.
group_update_provision Logged when JumpCloud tries to update an existing group in service provider application.
group_delete_provision Logged when JumpCloud tries to delete an existing group in service provider application.

Removing the Integration

Important:

These are steps for removing the integration in JumpCloud. Consult your SP's documentation for any additional steps needed to remove the integration in the SP. Failure to remove the integration successfully for both the SP and JumpCloud may result in users losing access to the application.

To deactivate the IdM Integration

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to deactivate and click to open its details panel. 
  4. Under the company name and logo on the left hand panel, click the Deactivate IdM connection link.
  5. Click confirm. 
  6. If successful, you will receive a confirmation message.

To deactivate the SSO Integration or Bookmark

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to deactivate and click to open its details panel. 
  4. Select the SSO or Bookmark tab.
  5. Scroll to the bottom of the configuration.
  6. Click Deactivate SSO or Deactivate Bookmark. 
  7. Click save. 
  8. If successful, you will receive a confirmation message.

To delete the application

  1. Log in to the JumpCloud Admin Portal.
  2. Go to USER AUTHENTICATION > SSO Applications.
  3. Search for the application that you’d like to delete.
  4. Check the box next to the application to select it.
  5. Click Delete.
  6. Enter the number of the applications you are deleting
  7. Click Delete Application.
  8. If successful, you will see an application deletion confirmation notification.
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