Delete an Organization

Learn about the requirements and considerations for deleting your org from JumpCloud.

Prerequisites:

• All of the users and orgs for your devices have to be deleted from JumpCloud before submitting your Org Delete Request.
• A JumpCloud Admin associated with the org has to send in the request for deletion. JumpCloud might ask for additional information to confirm the identity of the person requesting the deletion.

Considerations:

• Admins who are uncertain about the process or implications of removing JumpCloud from their orgs are advised to open a support case and address any concerns before requesting the deletion of their org. See Contact JumpCloud Support.
• Some deletions may require JumpCloud Finance approval, adding additional processing time. In these cases, the deletion won’t be processed until all financial items are resolved. Examples include contractual obligations, outstanding invoices, or other related issues. JumpCloud will work with you on resolution.
• For security purposes, all org deletion requests are processed at JumpCloud’s Colorado (USA) location, during our normal business hours; Monday – Friday, 9 A.M. to 5 P.M. Mountain Daylight Time. 

Sending a Deletion Request

Before sending in your Org Delete request, follow these steps to ensure that the removal from JumpCloud goes smoothly. If you don't follow these steps in proper order, your users or resources may have potential issues with access. 

Deleting Devices

JumpCloud requires all devices to be removed before an Org Deletion request is processed. If you're using JumpCloud to manage devices, follow these steps:

1. Log in to the JumpCloud Admin Portal: https://console.jumpcloud.com/login.  
2. Go to DEVICE MANAGEMENT > Devices, then select the Devices tab.
3. Select all devices that you want to delete by clicking the checkbox next to the Status column.
4. Click delete in the top right corner of the page.
5. Confirm the number of devices you’re deleting, then click Delete. 

Deleting Devices in JumpCloud will uninstall the JumpCloud agent from all of your devices. The user, the user's password, local files and profile data, and device policies will remain on the device after the JumpCloud Agent is uninstalled. 

Removing RADIUS Networks

If you have configured networking devices like WiFi or VPNs to authenticate using JumpCloud's RADIUS-as-a-Service, you should first change the networking device's configuration to point to either local authentication or another RADIUS Server not managed by JumpCloud. If you're using JumpCloud's RADIUS-as-a-Service, follow the steps below: 

1. Reconfigure your networking device to either use local authentication protocols or reconfigure the device to point to another RADIUS server not managed by JumpCloud. 
2. Log in to the JumpCloud Admin Portal.
3. Go to USER AUTHENTICATION > RADIUS. 
4. Select your RADIUS server.
5. Click delete.

By reconfiguring the Networking device to point to local authentication or another RADIUS Server, you are ensuring that users will have a method to authenticate to the network after your Jumpcloud Org Delete request has been processed. 

Reconfiguring LDAP Authentication

If you have configured applications or resources, like NAS, to authenticate using JumpCloud's LDAP-as-a-Service, you should first change the resource's configuration to point to either local authentication or another LDAP Server not managed by JumpCloud. If you're using JumpCloud's LDAP-as-a-Service, reconfigure your LDAP-enabled resource to either use local authentication or reconfigure the device to point to another LDAP server not managed by JumpCloud. 

By reconfiguring the LDAP-enabled resource to point to local authentication or another LDAP Server, you're ensuring that users will have a method to authenticate to the resource after your Jumpcloud Org Delete request has been processed. 

Removing SSO Applications

If you have configured SSO apps, like Salesforce or Slack, to authenticate using JumpCloud, you should change the app's configuration to either have the app handle authentication requests or repoint the SSO app to another SSO Identity Provider first. If you're using JumpCloud as an Identity Provider for SSO apps, follow these steps: 

1. Reconfigure your SSO app to either use its own authentication or reconfigure the SSO app to point to another SSO Identity Provider.
2. Log in to the JumpCloud Admin Portal.
3. Go to USER AUTHENTICATION > RADIUS.
4. Select the checkbox next to your SSO app connectors.
5. Click delete. 
6. Confirm the deletion by clicking yes, delete. 

By reconfiguring the SSO app device to point to itself for authentication or another SSO Identity Provider, you're ensuring that users have a method to authenticate to the applications after your Jumpcloud Org Delete request has been processed. 

Deleting Users

Deleting users is the last step before sending in your Org Deletion Request. You should've already configured each of the resources to handle authentication elsewhere, allowing users to maintain access to their resources after the Org Delete request has been processed.
 

1. Log in to the JumpCloud Admin Portal.
2. Go to USER MANAGEMENT > Users.
3. Select the checkbox next to the User State column to select all users in the list. 
4. Click delete.
5. Confirm the deletion by typing in the number of users to delete, then click delete.

After you complete this procedure, users should still be able to access their devices using local authentication, Networks via local or another RADIUS Server's authentication, LDAP resources through local or another LDAP Server's authentication, and SSO to either authenticate via the app itself or by another SSO Identity Provider. 

Deleting your Org from JumpCloud

To delete your org:

1. Log in to the JumpCloud Admin Portal.
2. Go to Settings.
3. Click Request To Delete. 
4. Confirm the request for deletion by entering the Org ID and clicking Request To Delete.