JumpCloud Password Manager Desktop App

JumpCloud now offers a full feature password manager that is integrated into the JumpCloud product and all of our single sign-on applications. The JumpCloud Password Manager enables your team to securely manage and share passwords, 2FA (two-factor authentication) tokens, and other types of sensitive information while providing you with full visibility and control over passwords used across your organization. Admins and users will have a seamless authentication experience without relying on a third-party solution.

Password Manager Desktop App OS Support

• Supported MacOS Versions
  • Big Sur 11.x
  • Monterey 12.x
  • Ventura 13.x
  • Sonoma 14.x
• Supported Windows Versions
  • 10 (64-bit)
  • 11 (64-bit)
• Supported Linux Versions
  • See Linux Specific Information section, below.

Password Manager Desktop App Overview

• Logging in: When you open the desktop app, you will be prompted for your PIN, or the option to unlock with Touch ID.
  
• Top Navigation Bar: From the top bar, you can search whichever area of Password Manager is currently selected, view notifications, or add any of the items with the + button
  • One of the options from the + button is to Import Items. See Password Manager Import Tool
  • With an item selected, and if there is content in that item, the Edit, Setup 2FA, and Delete buttons will be visible.
• Items: From the left navigation menu, you can view saved/assigned passwords, payment cards, secure notes, 2FAs, ID cards, and identities.
  • You can also multi-select (Ctrl-click on Windows; Cmd-click on Mac) items to add to a shared folder from this list.

• ​​Password History: the arrow icon in the Password field opens Password History, a modal that shows past passwords, sorted by date, and the option to restore any previous password.
  

• Folders: Users can add folders and share access with others.
  • If passwords are not syncing properly within a folder, you can trigger a manual sync by clicking on the three dots (upper right corner) and clicking on Sync Folder.
    

• Devices: Any paired devices will display here, including connected browser extensions.
  • To disconnect, select the device from the list, click the red Disconnect button, and confirm.
• Archived Items: any item you delete will be stored in this area until recovered or deleted permanently.
  • If an item from a Shared Folder is deleted, it will display in a user’s Archived Items, but only a Folder Manager will have the ability to Recover or Delete Permanently.
    
  • To Recover an item, select the Recover button and the item will move from the Archived Items to the appropriate section. To remove the item permanently, select Delete Permanently, then confirm the action.
    
• Security Dashboard: Displays your security score and has tabs for All, Weak, Reused, and Old.
• Settings > General
  • Account Details: click in field to see account details
  • Startup and Window Behavior: on by default; launches the app minimized when you log into the computer
  • Debug Logs: off by default; turning on enables verbose logging
  • Backup Interval: defaults to 7 days
  • Backup Path: click on the path to change
  • Export Data: location to export data as a CSV file
  • JC Mini: click to launch the mini onboarding screen
  • Synchronize: click in field to synchronize data between all devices
  • Install Browser Extensions: click in the field to be redirected to a website for downloading available browser extensions
  • Delete JC Account: this action is irreversible

• Settings > Authentication Settings
  • Change Pincode: update the PIN used to unlock your app
  • Auto-lock: defaults to 60 minutes
  • Paranoid Mode: defaults to off; turning on will require authentication on every login request
  • Enable Touch ID: on by default
• Settings > Backup Center
  • Create and manage secure backups of your data, both local and cloud, and initiate a request to restore from a cloud backup.
• Lock Application: clicking on this will log you out from the application.

Shared Folders

To add a shared folder, use the + button from the top navigation area and select Folder.

• You will only have the option to select Shared if you have appropriate permissions from your admin.

• Users and User Groups (if assigned to Password Manager by an admin) can be added to the folder.

• Select the folder to edit the roles of users or user groups in a Shared Folder:
  • Folder Manager – has full control over the folder and can make changes to the users and items in the folder.
  • Item Manager – has control over the items in the folder (view, add, edit, and delete).
  • Folder Member – can only use the items in the folder.
• If you have permission to share folders, you will be able to convert a personal folder to shared.

Device Pairing

A situation may arise in which you need to reactivate Password Manager. This may be due to a reset of your device, or because you are using a new device, or various other reasons. When this occurs you will be guided through a reactivation process.

• If you still have access to another laptop with Password Manager installed, or you have Password Manager on another device like a phone, you can select Pair With Device to be guided through that workflow.
  
  
  
  
  
• If you do not have another device with Password Manager installed, or prefer to not go that route, select Set Up Account to see options for restoring from a backup or starting fresh.
  

Linux Specific Information

Linux builds do not work on ARM architecture, and do not allow for biometric authentication at this time.

• As of 18 April, 2024 we will no longer support the Appimage build. If you are using Appimage, delete your .appimage build file, then download RPM or Debian from the PWM download page and install one of those.
• The Debian and RPM builds are more stable than Appimage and will auto-update when new versions of Password Manager are released.
• Debian works on Debian distributions, such as Ubuntu.
  • To install on Ubuntu, right-click the downloaded build, open with Ubuntu, and click on the install button.
  • To install on all Debian distributions, open the terminal and run the apt install -y command [path-to-debian-build.deb].
  • Updates will download automatically, and a notification will prompt the user to restart.
• RPM works on X64 Architecture Red Hat-based distributions, such as Fedora.
  • Once the RPM file is downloaded, go to Fedora, and double-click the .rpm file.
  • Click on the Install button.
• To migrate from Appimage to Debian or RPM:
  • Delete the .appimage file only (NOT the Password Manager account or any Password Manager files). 
  • Then download the Debian or RPM build from the Password Manager download page and install.