Admin Portal Roles

Admin Roles are part of the foundation of protecting your organization by restricting access to only the areas people need to perform their daily job duties. JumpCloud offers a variety of roles to help keep things organized and secure.

Administrator With Billing

This role is considered a Super Admin. 

• Perform all user management tasks: create, modify, and delete user and administrator accounts.
• Perform all group management tasks: create, modify, and delete user and device groups.
• Perform all device management tasks: create, modify, delete, and grant access to devices; configure and run commands; configure and run device configurations / policies; configure and manage MDM settings and policies.
• Perform all user authentication tasks: configure, grant access to, and require authentication resources such as LDAP, RADIUS, SSO and SCIM applications.
• Perform all directory integration tasks: configure and manage directory integrations, provision and deprovision users in integrated directories.
• Perform all security management tasks: configure and require Multi-factor Authentication factors; configure Password Settings.
• Perform all account management tasks: configure all of JumpCloud’s settings.
• Perform billing management tasks: update the account payment method. Only roles with billing privileges can manage payment methods for JumpCloud accounts. Learn about Billing roles. 
• Perform all administration tasks for the Multi-Tenant Portal: all previously mentioned administration tasks for organizations in a Multi-Tenant Portal.

Administrator

This role has all of the privileges of an Administrator With Billing except privileges to manage payments (Billing), administrators, or the Multi-Tenant Portal.

Manager 

Accounts with this role can manage users, devices, and groups.

Command Runner With Billing

Accounts with this role can manage account payment methods.

Command Runner

Accounts with this role can only run commands they're given access to. 

Help Desk

Accounts with this role can access and view JumpCloud resources, submit support requests, and manage users in the following ways:

• Create and delete users
• Reset account passwords
• Unlock users
• Set Admin/Sudo permissions on a user’s device from the User > Devices tab

Billing Only

Accounts with this role can access the Account tab in the MTP, with Read Only permissions everywhere else. From the Account tab, Admins can review the Account Overview, review payment history, update mailing and billing information, and view the usage associated with the account. 

Read Only

Accounts with this role have read-only permissions; they can access and view users and other JumpCloud resources, but can't perform any management tasks.

When you apply roles with limited permissions, a banner is shown in the Admin Portal that explains the level of permissions the account has. 

The following table outlines role permission scope for new and legacy roles. 

To set these roles, see Settings in the JumpCloud Admin Portal.